General Information:

Type: Full-Time

Pay: 13.00-15.00 per hr

 

We are currently hiring for Customer Service/Dispatcher.  Done Plumbing & Heating is a local, family owned and operated business since 1999.  Who takes pride in excellent customer service and quality of work.  Done creates a team environment that is devoted to improving individuals through training and development.

 

Qualifications

  • A minimum of two years customer service and/or one year experience in dispatch
  • Must be able to type 35wpm on a standard keyboard as well as perform other basic clerical operation
Top Places To Work                                       We were recently recognized as one of Denver’s Top 100 Workplaces by the Denver Post. If you have what it takes to join our team, you will join a group of people who are working hard to make this company a great place to work.

 

Benefits

  • Great Pay Package
  • Four or Five Day Work Week
  • No On-Call Responsibilities
  • 100% Company Paid Healthcare/Vision/Dental
  • Provide Ongoing Training
  • 401k with Company Match
  • Paid Vacation
  • 7 Paid Holidays (including your birthday)

 

Job Description

The basic function of the Customer Service Representative/Dispatcher (CSR/DISP) is to provide excellent customer service to our customers and co-workers. Entering accurate and detailed information from the customer and updating information from the technician. All calls will need to be prioritized, organized, and minimize drive times for the scheduled service technicians.

 

Job Duties

  • Handles incoming calls, emails, faxes and light office tasks
  • The CSR/DISP is responsible for answering the phone, booking service calls along with handling other office calls
  • Enters accurate/updated information for every call
  • Resolves customer issues (missed appointments, reschedules) in a courteous, professional, and timely manner
  • Performs customer confirmation calls
  • Appointments are scheduled according to times set by dispatch or what the customer requests
  • Dispatches technicians based on qualification and location
  • Assure accuracy by double checking yourself and your teammates
  • Assist technicians, managers and other employees in anything they need help with
Equal Opportunity Employer, including disabled and veterans.
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